How can we help?
Answers to the questions players ask most. If yours isn't here, write to us and a real person will reply.
How do I play?
Drag a ring to turn it, or tap it to turn it one step. When two creatures of the same colour sit on the same spoke with nothing in between, a glowing thread connects them. Connect every pair to tie the knot. Solve it in the fewest moves for three stars.
I'm stuck on a level
Tap the light bulb for a hint: it shows the next move. You get a free hint every day, and chests, gates and the daily puzzle give more. You can also replay earlier levels for stars and sparks.
Will my progress move to a new iPhone?
Yes. If you're signed in to iCloud on both devices, your levels, stars, sparks and looks follow you automatically. Open Twinglow on the new iPhone and give it a moment to catch up.
I bought something but don't see it
Open the Shop, go to the Sparks tab and tap Restore Purchases. The Starter Pack and Support gifts come back on any device with the same Apple ID. Spark packs are added once, at the moment you buy them.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com.
When does the daily puzzle change?
A new puzzle appears every day at midnight in your time zone, and it's the same puzzle for everyone. Solve it on consecutive days to grow your streak: day 3 and day 7 come with bonus sparks.
How do I unlock legendary looks?
Crystal Halo: finish chapter 4. Firefly Friends: meet all 8 friends. Aurora Wings: solve the daily puzzle 14 days in a row. Starlight Crown: collect every star in chapters 1–8. Cosmic Wings: save up 5,000 sparks in the shop.
Can I turn off sounds, music or the reminder?
Yes. Tap the gear on the home screen: sound, music, voices, haptics and the daily reminder each have their own switch.
Does Twinglow have ads?
No. Twinglow has no ads and no timers. Purchases are optional and only speed up collecting looks and hints.
Still need help?
Tell us what happened, which iPhone you use and the level number if it's about a puzzle.
✉ support@twinglowapp.com